FAQ

Frequently Asked Questions

About Our Products

Where does Royal Sea source its seafood?
We source directly from trusted suppliers across Norway, Canada, Ecuador, Thailand, and local Egyptian waters. Every product passes strict freshness and quality checks before reaching you.

Is the seafood fresh or frozen?
We offer both. Each product page clearly states the type. Frozen products are IQF (Individually Quick Frozen) to preserve peak quality.

Are your products halal?
Yes. All our seafood is naturally halal. We do not use any non-halal additives or processing methods.

Ordering & Delivery

How do I place an order?
Browse our collections, add products to your cart, and checkout securely. You'll receive a confirmation email immediately after placing your order.

What are your delivery areas?
We currently deliver across Cairo and Greater Cairo. Delivery availability is shown at checkout.

How long does delivery take?
Orders placed before 4:00 PM are dispatched the same day. Delivery typically takes 1–3 business days.

Do you deliver on weekends?
We deliver Saturday through Thursday. Friday delivery may be available for select areas.

Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard) and cash on delivery.

Is it safe to pay online?
Yes. All transactions are processed through Shopify's secure gateway with SSL encryption. We never store your card information.

Quality & Returns

What if my order arrives damaged or incorrect?
Contact us within 2 hours of delivery with photos and we'll resolve it immediately — replacement, store credit, or refund.

Do you offer wholesale or B2B pricing?
Yes. Contact us via the Contact page or WhatsApp for wholesale rates and B2B partnership inquiries.