Privacy policy

Privacy Policy

Last updated: June 2026

Royal Sea (“we”, “our”, “us”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding it.

1. Information We Collect

When you place an order or create an account on royal-sea-eg.com, we collect:

Your name, email address, phone number, and delivery address
Payment information (processed securely — we do not store card details)
Order history and browsing behaviour on our site
Device and browser information for analytics purposes

2. How We Use Your Information

We use your data to:

Process and fulfil your orders
Send order confirmations, delivery updates, and receipts
Respond to your enquiries and provide customer support
Improve our website and product offerings
Send you promotional emails (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third parties who help us operate our store, including:

Shopify (our ecommerce platform)
Payment processors (e.g. Paymob, COD providers)
Delivery partners responsible for fulfilling your order

All third parties are required to handle your data securely and only for the purpose stated.

4. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though some features may not function as intended.

5. Data Retention

We retain your personal data for as long as needed to provide our services and comply with legal obligations. You may request deletion of your account and data at any time.